Terms and Conditions

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By reading our terms and conditions and purchasing goods from us, you are agreeing to our terms and conditions.
These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

Please note that we supply to retail customers in the UK and Worldwide. 

How do I order?
Shopping is easy and secure at Twizler. Just browse around the store and add the items you want to your shopping basket. When you are ready, click on one of the 'Proceed to Checkout' buttons and enter your details into the form.

Payment by Trade Accounts
You can choose to pay by cheque under our terms which are payment within 30 days or by BACS. We reserve the right to charge interest at 2% per month on outstanding invoices.
We will send you an email to confirm your order details, and another one when your order is packed and sent out to you.

Private Individuals
Payment by BACS or via PAYPAL or Card.

You will need "cookies" enabled on your web browser to shop at Twizler. Most web browsers, including Internet Explorer have this feature on by default, so you should have no problems.

Making a payment
When you order online you will be directed to PayPal or our merchant where your payment transaction will be processed. Twizler does not intervene – the system is automatic and your account will be charged immediately.

Cookies are used to enable you to take your shopping basket with you from page to page. If you do not have “cookies” enabled, you may find that you can only add one item to your basket which subsequently disappears when you go to another section. If this happens, you will need to enable “cookies”.

We make every effort to ensure that the prices displayed on our website are accurate. However, we reserve the right to validate all prices before we process your order.
All prices are displayed in UK pounds and are inclusive of VAT at 20%.

Our aim is to despatch all orders within 2 working days. If there is likely to be a delay in despatching your goods, possibly because we are waiting for stock, we will let you know the expected despatch date. Once your order is ready for despatch we will advise you.

UK  and Nothern Ireland - Postage and packing is free on orders totalling £100.00 or more. A postage and packing charge of £7.50 will be added to orders below £100.00. 

International Orders-We will deliver to a UK shipping agent on your behalf.  The cost of shipping will not be paid by Twizler

Private Individuals - our postage is included in the stated price.

Channel Islands.
Trade Parcels will be sent by FedexFirst Class post. Postage and packing is free on orders totalling £150 or more. A postage and packing charge of £6.00 will be added to orders below £150.00. 

Our products
We publish our products in the UK.  We make every effort to ensure that all goods on our website are described accurately. However, we will not accept liability for any errors in the description of goods on the website. We will attempt to correct any problems as soon as we are aware of them. Illustrations and descriptions of products are provided as a guide only. Actual products may vary. All product measurements are approximate. Product colours may vary.

Refunds, returns & cancellation policy
If your goods are found to be damaged on arrival or they are faulty please contact Laura Murphy within 48 hours by phone on 01959 532532 or by e-mail laura@twizler.co.uk.

If you simply change your mind please return the card with your order details to Laura Murphy, Twizler, Unit 4, Hilltop Meadows, Meadow Farm. Old London Road, Knockholt, Sevenoaks, Kent, TN14 7JW

Suitability of products
The products we sell are greeting cards and gifts. Many of our greeting cards are hand finished with crystals or google eyes - they are not sold as toys and are unsuitable for children under 36 months.

Payment processing is performed using Elavon, Sage pay,  or PayPal
Security is probably one of the most significant concerns when ordering over the internet. Transactions through our Merchants is secure, probably more so than using a credit/debit card in a shop as the information submitted is encrypted using highly complicated logarithm combinations. Even we don't see credit/debit card numbers and they are not stored on our system

Privacy policy
Twizler makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
We collect your name, address, phone number and e-mail address when you place an order. We need this information so we can complete your order and contact you if there is a query.

We do not store your credit card details.

We would like to send email newsletters to you using our mailing list which may include details of new products, new card projects or that contain offer codes. You may unsubscribe to it if you wish by click on the link at the bottom of the newsletter email.

Contacting Twizler

You can get in touch with us using the following methods...
Email: laura@twizler.co.uk
Phone: 01959 532532 (9am to 5pm, Monday to Friday)
Post : Twizler
, Unit 4, Hilltop Meadows, Meadow Farm. Old London Road, Knockholt, Sevenoaks, Kent, TN14 7JW

Twizler Ltd is registered in England – No 4006304. VAT Number: 754 2694 10 Registered address Rosede, Old London Road, Knockholt, Sevenoaks, Kent TN14